Comment · Wed, February 24, 2021 · Natrium Health & Nootropics Depot
Nootropics Depot not posting negative review
Original post in this thread
mokwadesire · 325 points
Hey everyone,
Just wanted to let you know I left a negative review on a product on Nootropics Depot 1-2 months ago now and it hasn't been published. There have been reviews published since then as well. Just want to put this out there for anyone looking at products off the site because they all usually have 5 star ratings.
Also, this was not just a negative review because it didn't work for me but because the product became completely unusable in my 'climate' and there was no warning on the website or on the packaging.
Edit: I have answered most questions in the comments so make sure to read them for more information.
What they were answering
mokwadesire · 169 points
Wow dude. I really appreciate the time you took to write this and it's definitely not how I imagined the review situation to be. Much respect to you for the work you're doing and it's completely understandable that my review is pending considering only one person is sifting through them all. My order number was #840423. The red reishi and the lions mane were both fine, it was just both tubs of cordyceps 10:1 that were unusable.
u/MisterYouAreSoDumb · Natrium Health & Nootropics Depot
Ohh man, back in April to Australia? Yeah, that was a bad time. COVID was roaring, and shipping to Australia was taking FOREVER. Your tracking is too old for me to see fully now, but I would bet it took forever for customs to clear it, right? I bet it sat in a humid warehouse for a while before it even got to you. Sometimes we are spoiled here in Arizona with how dry it is. I'll get you taken care of. I'll have my team send you two replacements.
Regarding the support response, I will speak to my support manager about it. They really should have escalated this when you said it was not possible to break up. They should have also told me you specifically told us you made a review, and hoped it would be posted. Then I could have been on the lookout for it. I'll address the breakdown in the support response. Again, if you ever have an issue with anything, you can write me here on Reddit. I will get it taken care of for you.
Cheers!