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Comment · Wed, September 7, 2016 · Ceretropic & Nootropics Depot

A little disappointed with Nootropics Depot

Original post in this thread

Mapachofono · 8 points

Having read so much about MYASD's activity in the forum and how much ND and Ceretropic get love I bought Alcar and Noopept from them. Being my first time i emailed them for the COA's of the two products and also asked them if the sachet that comes in the noopept is to be left there or to be taken out. They never responded. This was about a week and a half ago

Also... the Alcar had a hair in it?
Video: https://youtu.be/OMp5lSc3SCo
Sorry for the potato quality

What they were answering

Gr33n_Ghost · 1 points

I am unfortunately experiencing the same frustration currently.

I have done quite a bit of business with nootropics depot, and have had nothing but absolutely positive things to say: until I have attempted to communicate with support.

I don't want to publicly discuss the nature of the problem here (... i.e why I'm trying to get reciprocal contact from support), but when it takes days and days to respond, if it ever comes at all; one starts to feel forgotten.

I signed up for Reddit finally to reach out here and see if I could get in touch with someone in the business.

From what I've seen, that must be you "Mister."

I hope you can help me out as well.

It's a rather simple fix, but there are auxiliary details I think it would be important for you to be made aware of.

Get back to me when convenient.

u/MisterYouAreSoDumb · Ceretropic & Nootropics Depot

Yeah, I can help get you taken care of. Private message me the details of what is going on, and I will look into it for you.

My support team is overwhelmed right now, which is why responses are taking longer than normal. We've just had a flood of new customers and orders, and my team is trying to keep up. We had a new customer support person start with us today, though. So she should help smooth things out a bit. I am looking for another person to bring on to customer support as well.

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