A little disappointed with Nootropics Depot

Hey Mapachofono, sorry for the issues. You can always PM me here if my support doesn't get back to you. We've been having a lot of people's messages get marked as spam for some reason. So it never opens a ticket in our system. PM your order number and email you sent from, and I'll get it taken care of. My support is a little overwhelmed right now as well, due to the sheer amount of new orders and customers we have gotten in the last month. It's hard for me to hire people fast enough to keep up. That's my problem, though. Not yours. I'll get you taken care of.

Regarding the hair, we have strict processes in place to prevent that, along with multiple QA/QC processes to catch anything that does happen. That being said, there's always the possibility that one of my techs screwed up. Send me the lot number for that jar, and I'll get with my production manager and QA/QC manager to investigate. I'll also send you a replacement jar, or refund you for that one. Just let me know what you would prefer.

I am sorry your first experience with us was less than stellar. That's not how I want people to feel when they put their trust in us to be their vendor. I'm going to personally make sure whatever led to this breakdown is determined and fixed.