Comment · Fri, June 9, 2017 · Ceretropic & Nootropics Depot
Nootropics Depot asking for a lot of personal information just to make a purchase...
Original post in this thread
oompa_loompa0 · 44 points
I am trying to make my first purchase with Nootropics Depot. As you get 10% off as a first purchaser I decided I would stock up - to the amount of about $390 USD. I get this email a few days later, about noon'ish:
------
Thanks for your order! We have received payment on your order, however, our fraud protection software has flagged the order due to a recent amount of fraud. Because this is your first large order with us, our fraud prevention requires another step of verification. Typically this verification is handled by getting a scan of your identification, credit card used (you may redact all but the last four digits), and a copy of a utility bill that verifies your billing address. Once we have this information, we will then be able to approve this purchase, and we will not need to verify future orders.
If we do not receive a response regarding the verification of your order by the end of the day, we will unfortunately have to cancel your order. Sorry for any inconvenience.
You may use this secure form to send us your proof of identification for this order:
http://nootropicsdepot.com/payment-verification/
Once you have submitted the necessary documents, please let us kn…
What they were answering
Debonaire_Death · 6 points
Also, more than justice, I think there needs to be understanding.
This brouhaha could have been greatly controlled if you had been open about the difficulties that have been facing Nootropics Depot recently. Plenty of people on here are asking stupid questions like "what goes well with caffeine?" and I'm sure that people would appreciate a post from the owner of ND giving a heads-up about the other side of any inconveniences that might come of a difficult situation on your end.
Ceretropic and ND--and the nootropics industry as we know it in general--has thrived through a very open avenue of communication between the consumer base and the vendors. The supplement industry was not born this way. The pharmaceutical industry was not born this way. Trying to adhere to their structures of customer interaction does not seem tenable, especially given the vicissitudes of cyberspace and the chances of something catastrophic like this happening.
I'm not talking about calling out fraudsters. What I'm saying is that if something like this happens, to alert the community of the situation as per your seminal response to this submission. Keep in mind the kind of value you have in this community, and don't think of it as just being a whiner, or using social media as a platform for your company. There is a lot more to it than that; the security that you have provided by giving people someon…
u/MisterYouAreSoDumb · Ceretropic & Nootropics Depot
I don't think most people want to constantly hear about all the shit we are dealing with. You might, along with some loyal customers. However, most people are not that invested in things. I could be wrong. It might make some sense to post it on /r/NootropicsDepot. However, very few people subscribe there.