Comment · Fri, July 29, 2016 · Ceretropic & Nootropics Depot
Bad order (first out of a dozen), No COA from Nootropics Depot available:store credit or something, please--no hassle
Original post in this thread
yeah_thatsthespot · 0 points
Howdy, after Nootropics Depot admitted in an email to me to a product degradation problem that was incurred on their end after I brought the problem to their attention, and subsequently, immediately aftewards the said 10g size had suddenly run out of stock at Nootropics Depot. I purchased more (5g size) so I would not be empty handed, but really a store credit or something to that effect is due. I say this because, lets say, after a dozen or more purchases from a customer and something like this arises and considering the circumstances, a no hassle, no problem store credit or replacement does not sound unreasonable. And then there is the issue with me buying more from them without clearing this up first...
What they were answering
RedDevilNight · 5 points
I waited tables for nine years and dealing with the public on a daily basis was taxing in numerous ways. But good customer service involves assuming the customer is "right" (no matter how much it sucks sometimes). It's about always giving the customer the benefit of the doubt, even when we know they're wrong and all logic points away from them. And that's exactly what you did. And I mean, that's all you can do, man. You went above and beyond, but some people are just crazy/dumb/looking for a free lunch. Having purchased from Nootropics Depot numerous times over the past 4-6 months, I can say with full confidence that your company is bar none one of the best vendors I've ever worked with. And I think everyone here who has bought from you would agree.
u/MisterYouAreSoDumb · Ceretropic & Nootropics Depot
Thanks! It's nice to hear that!