Non Received Ceretropic Order

I'm guessing this will be deleted since MYASD is a moderator of this subreddit, but maybe I'll get some feedback first.

Edit: it won't, thankfully MYASD is not like that.

I found out about Ceretropic in this subreddit and subsequently placed several orders no problem. The most recent one was in April and its never arrived. The tracking information is very odd, says it arrived and left London (I'm in the UK) and that's it.

I was surprised when Ceretropic refused to resend the lost items or to refund me. They're blaming me saying I should have insured it. All they did was email saying they've refunded 50% of my order value back to my Ceretropic account, gee thanks.

However its up to them to make sure orders arrive, not the customers, they can't just blame customs every time something goes wrong, there could be many reasons, the courier could have screwed up, or the address label could have fallen off for example.

Has anyone else had non received orders from Ceretropic and no replacement sent and no refund?