"Returned to sender"!

Comment · Wed, April 21, 2021 · 14 pts

DHL is lying. It's absolutely NOT our choice, and we have yelled at them many times to stop using T-Force. We are in the process of completely replacing DHL altogether because of it. All of our international shipping is

Comment · Wed, April 21, 2021 · 12 pts

Do not worry. We are completely dropping all our international shipping business from DHL Ecommerce soon. It's been in the works for a while. I am sick and tired of DHL and T-Force fucking shit up, lying about it, then b

Comment · Thu, April 22, 2021 · 6 pts

We do get returned packages. However, sometimes they come back 6 months later. It's insanity. Where were they for half a year?!? We usually don't get them back for the one that show delivered, but actually were not.

Comment · Thu, April 22, 2021 · 5 pts

They only started using them at the start of the pandemic, because Canada Post were putting limits on the number of packages they were allowing from certain carriers. We didn't even know they had. They just started shift

Comment · Thu, April 22, 2021 · 3 pts

We are hoping within the next 2 weeks. We are going to try some tests with DDP and the EU. We will see how that all goes.

Comment · Thu, April 22, 2021 · 2 pts

We are hoping within the next 2 weeks.

Comment · Thu, April 22, 2021 · 3 pts

Canada Post will only be the last mile delivery. It's going to be Asendia for the service. All our standard mail for yeas has been delivered using Canada Post. T-Force was only brought in by DHL Ecommerce this past year

Comment · Tue, April 27, 2021 · 1 pts

We will still offer FedEx for people to choose if they want. Same for DHL Express.

Comment · Sat, May 8, 2021 · 2 pts

Not yet. There were some onboarding things that needed to get escalated. I am hoping next week sometime.

Comment · Wed, May 12, 2021 · 1 pts

No, that is just a tracking thing. Certain countries don't report their tracking updates back to DHL Ecommerce. Nigeria is one of them. You should be able to take the local tracking number that was assigned when it was h

Comment · Fri, May 14, 2021 · 2 pts

Yes, we will make an announcement. I had hoped to have it enabled by now, but they are still fixing some of the rates and integrations. I want it to be a smooth transition, both for customers and my warehouse team. We ar

Comment · Thu, May 27, 2021 · 1 pts

Ohh, got it. 40 days for DHL Express is nuts. Did they ever explain why? Just a massive customs holdup?

Comment · Sat, May 29, 2021 · 1 pts

Ohh good! Glad your current order was delivered! That sucks about the other order, though. I would be livid. That's beyond reasonable!