Comment · Sat, July 18, 2020 · ND Owner
Tracking info hasn’t been updated since June 10th
Original post in this thread
dankbuckeyes · 7 points
Is this normal? I have emailed the support team and they just responded to wait because they already emailed dhl. The asked me to provide more time for my package to be delivered. On a separate order, I made the order around May 18th and received the package on June 2nd. This is really frustrating.
What they were answering
[deleted] · 2 points
[deleted]
u/MisterYouAreSoDumb · ND Owner
You are talking about DHL Ecommerce, not DHL Express. DHL Ecommerce is a totally different company than DHL Express. I wish they didn't have DHL in the name, as DHL as everyone knows them is DHL Express. That's who I am referring to when I say DHL. The Ecommerce side is totally different. It's the same with FedEx Express and FedEx Ground. They are totally different companies, different networks, different trucks, and different drivers. FedEx bought another ground network and put their name on it, but they are different. People associate them, but just like DHL Express and Ecommerce, they shouldn't. I wish these big guys would stop putting their names on things that are totally different.
Send me your order number. I will have to look yours up. Ecommerce hands shipments over to the local postal systems of the various countries they are going to. Usually that is done through USPS then Canada Post. However, Canada Post has been having issues lately, so some are being contracted out to T Force for final delivery. It just depends on the package. Well USPS is having a ton of issues right now; some on purpose and some not. So when DHL hands it over to USPS, they can have delays or lose the package. That may have happened with yours. I'd have to look at the specifics.