Comment · Mon, July 6, 2020 · ND Owner
Tracking info hasn’t been updated since June 10th
Original post in this thread
dankbuckeyes · 7 points
Is this normal? I have emailed the support team and they just responded to wait because they already emailed dhl. The asked me to provide more time for my package to be delivered. On a separate order, I made the order around May 18th and received the package on June 2nd. This is really frustrating.
What they were answering
Socialfilterdvit · 3 points
Where are you located? I've never had a prob with shipping in the state's & thier customer service has always been top notch. I'm waiting on orders myself so just wondering
u/MisterYouAreSoDumb · ND Owner
OP seems to be in Malaysia. International shipping is all sorts of messed up right now. Our domestic shipping is moving along like a well tuned Ferrari. If you are in the US, you are likely getting your stuff extremely fast from us at the moment. It's because we signed a contract with FedEx just before all this started, and we have quality guarantees mandated in it. So they have to meet our times per our contract. The suspended all other normal service guarantees, though. So if you don't have a contract with FedEx that mandates a specific metrics, you are shit out of luck. Same goes for UPS, USPS, and DHL. They all suspended their delivery time guarantees, unless you were in a contract that prevented them from doing so.