Tracking info hasn’t been updated since June 10th

Comment · Mon, July 6, 2020 · 1 pts

Yes, unfortunately this is normal right now with COVID-19. DHL Ecommerce takes the packages from us, then hands them over to the local postal systems to clear the specific country's customs and deliver it the final leg.

Comment · Mon, July 6, 2020 · 3 pts

OP seems to be in Malaysia. International shipping is all sorts of messed up right now. Our domestic shipping is moving along like a well tuned Ferrari. If you are in the US, you are likely getting your stuff extremely f

Comment · Mon, July 6, 2020 · 3 pts

You are likely in the US. Our domestic shipping through our contract with FedEx is going very well right now.

Comment · Mon, July 6, 2020 · 1 pts

That's with a holiday weekend, too! You would have gotten it quicker without 4th of July being in there. LOL

Comment · Tue, July 7, 2020 · 1 pts

Totally understand! I responded via PM. Thanks for being a long-timer customer of ours! We appreciate it.

Comment · Sat, July 11, 2020 · 4 pts

Well we can't really laugh here in Arizona... [Arizona leads U.S. in growth of new COVID-19 cases.](https://azbigmedia.com/business/covid-19-cases-in-arizona-top-40000-in-july-alone/)

Comment · Sun, July 12, 2020 · 4 pts

Yeah, people here are idiots. I've been trying to educate as many people as I can of the risks, and how to mitigate them. However, many people here are just lost. Propaganda and bias has eroded any semblance of impartial

Comment · Sun, July 12, 2020 · 2 pts

That is part of it, yes. It's 117*F here today. Nobody is going outside. Everyone sticks together inside in the AC. Also, this... https://www.azcentral.com/story/news/local/arizona-science/2020/07/11/mutation-dominant-a

Comment · Sun, July 12, 2020 · 2 pts

LOL, DHL Express is fantastic. Nobody gets packages to certain countries faster than they do. We use FedEx domestically. We obviously offer other options for people to choose from, though. Everyone can select USPS or ano

Comment · Wed, July 15, 2020 · 5 pts

We learned about COVID-19 back in December. Our suppliers in Wuhan alerted us that there was a new virus spreading there, and that it was way worse than anyone was letting on. This is what got us to take it seriously ver

Comment · Wed, July 15, 2020 · 2 pts

For sure. Southeast Asia is a different story. DHL is fantastic to Canada, EU, UK, and Australia, though. We will always offer USPS as an option, too.

Comment · Thu, July 16, 2020 · 6 pts

They are still alive, thankfully. They did have to come on afterwards and tell us "Don't worry, the government has it under control now. Nothing to worry about." That was likely to cover their asses. It went from one ext

Comment · Thu, July 16, 2020 · 3 pts

It was having some delay/tracking issues, but we changed it to a priority service instead. It's still DHL Ecommerce, but it is their higher priority one. That seems to have fixed things. Most are taking 3 weeks to get th

Comment · Sat, July 18, 2020 · 2 pts

You are talking about DHL Ecommerce, not DHL Express. DHL Ecommerce is a totally different company than DHL Express. I wish they didn't have DHL in the name, as DHL as everyone knows them is DHL Express. That's who I am

Comment · Sun, July 19, 2020 · 2 pts

It looks like it is in Vancouver Canada waiting to be cleared through Canada Post. If you use the below site, and put your tracking number in, it gives you the local tracking number used inside Canada. https://webtrack.

Comment · Tue, July 21, 2020 · 2 pts

Awesome! Glad to hear it!