Comment · Tue, October 17, 2017 · Ceretropic & Nootropics Depot
Absorb Health responds to criticisms
Original post in this thread
AbsorbHealth · 48 points
Hi,
My name is Joshua Fulton. I'm the owner and founder of Absorb Health. I've been here since day one when we started with virtually nothing to the point where we're at now where we have over 100 products, and ship out hundreds of orders a day from a 2400 sq ft warehouse.
Over the past 6 years, as I'm sure you can imagine, I've faced many obstacles. I've faced people threatening me on a regular basis because maybe they're disgruntled customers who claim you sold them rice and made a youtube video about it (yes, this really happened and it even got traction among some people), disgruntled former employees, hooded internet competition from all over the globe who threaten to "negative seo" your site out of the water, etc.
My attitude has been to keep my head down and focus on Absorb Health, focus on the positive and, within reason, ignore the negative and eventually the obstacles will be overcome and the time spent growing our company will be more valuable than engaging in petty wars among petty people. Incidentally, this applies to my personal life as well, as I simply focus on my family and my business, and hardly am ever on social media or message boards.
But our reputation h…
What they were answering
steppeulv · 3 points
Good.
I am glad that you test your products yourself, it seems as though you would not allow any products through that you yourself would not consider satisfactory, or even safe.
Quite impressed by the lab, curious how much it had cost and costs to maintain(staff). Are you selling other stuff than nootropics, or are you making enough bucks on noots? This Absorb health guy tells you that you should use 3rd party labs for interest, yet he decides for the manufacturer to send out its products to be tested(no conflict of interest there /s). I think it is fair to use your lab to eliminate competition. If you lose your credibility, that would hurt your business greatly considering your long-term investments and niche in quality testing. I can only encourage you to root out the undergrowth of the poor quality vendors, writing technical responses which we all enjoy is not a terrible side effect either.
u/MisterYouAreSoDumb · Ceretropic & Nootropics Depot
I don't know the exact amount offhand, but it's north of a million dollars now. It's pretty expensive to run as well. It costs tens of thousands of dollars per month to run it, when you account for all staffing costs and consumables. The solvents we go through alone can get pretty crazy. Also, we certainly use 3rd party labs as well. I guarantee that we spend more money each month with other 3rd party labs than any other nootropics company. We work very closely with about half a dozen other labs. I just chose not to be dragged into more arguments about us by someone obviously deflecting.
I am also not using our lab to eliminate competition. I would prefer to stay out of it if I could. Do you know how many times we have been attacked by vendors after I called them out on their fake or impure products? It gets very old. We were attacked last week, in fact. I've been threatened so many times now, there's not much I can do but laugh when it inevitably happens again. I do it because I care about the community and the state of the industry. That's why I got into this in the first place, and why I started the testing program on /r/Nootropics. If I didn't care about the safety of the people in this community, I would just stay out of public fights with vendors, because they can get very dirty in the things they do to try and hurt you. However, I have been fighting this fight for over 4 years now. So I've learned to deal with it.