Looks like we're finally getting that ND Loyalty Rewards Program

Comment · Sun, June 8, 2025 · 14 pts

We weren't able to set tiers backwards with the system we went with, so it starts from today. However, our summer sale starts at midnight, and everyone is going to both qualify for tiers based on that spend and earn rewa

Comment · Sun, June 8, 2025 · 35 pts

Email technically wasn't supposed to go out. We were still editing, but there was a glitch in Omnisend that just sent it out to everyone anyway... So that was fun.

Comment · Sun, June 8, 2025 · 18 pts

It's only been 12 years. LOL

Comment · Sun, June 8, 2025 · 12 pts

Yeah, we have been working to get it back, but we have to solve the ID issues before we can put it back up. I don't want to bend one of our lab steps just to get something back up.

Comment · Sun, June 8, 2025 · 8 pts

The supercritical bosweilia is a slower seller. Not sure if we are discontinuing, though. I will have to check with my team. Might just be keeping one size for now.

Comment · Sun, June 8, 2025 · 31 pts

Yeah, we wanted to get the program launched before the sale, so people could earn points during the sale. Yes, they expire in 90 days. Some customers just make two big orders a year, during the summer sale and then on Bl

Comment · Sun, June 8, 2025 · 9 pts

I'll keep it in stock if we can. I like it as well.

Comment · Sun, June 8, 2025 · 16 pts

Going through all the data was pretty eye-opening for me. Less than 5% of customers will reach platinum elite. We just have a lot of those people who are here on Reddit. However, we have a lot of customers that buy lower

Comment · Sun, June 8, 2025 · 13 pts

We are trying to encourage people to place orders between our two big sales. 90 days is halfway between the summer sale and Black Friday. Also, the points are going to be able to be redeemed for up to 50% off orders, whi

Comment · Sun, June 8, 2025 · 8 pts

We are working on the widget not showing up. There is an error in the code. It's always something! Don't worry, you will earn points automatically. You don't need to do anything first. They'll be there waiting. We'll ge

Comment · Sun, June 8, 2025 · 15 pts

We are going to be moving away from Trustpilot. It didn't go the way I had hoped, and it looks like most people just don't like it or trust them, so we are going to move to another solution.

Comment · Sun, June 8, 2025 · 8 pts

That just means you need a liver supplement! You could use your points for that! LOL

Comment · Sun, June 8, 2025 · 10 pts

It's ordering going forward starting today. Guest checkouts can earn points, but to redeem them I believe an account has to be made. I will check on that.

Comment · Sun, June 8, 2025 · 5 pts

Yes, but we have stayed away from it for two reasons. One, it's an additional level of underwriting for card processing banks, and puts you into a higher risk tier. We have stayed away from that because of all the shit w

Comment · Sun, June 8, 2025 · 6 pts

Yeah, it's better if people just understand our logic and what we are dealing with, so they can understand why we make certain decisions. Most of the time things are not readily apparent to customers. Most businesses don

Comment · Sun, June 8, 2025 · 11 pts

We have been getting squeezed more and more by the shipping carriers. This is affecting both domestic and international. On top of that, we are getting squeezed by raw material costs going up, tariffs, our rent doubling,

Comment · Sun, June 8, 2025 · 3 pts

No, Omnisend jumped the gun! LOL

Comment · Sun, June 8, 2025 · 4 pts

I mean, $1,000/year is a lot for most people. We have some people spending ridiculous amounts, like $35,000 per year, but they are clearly doing that to sell to other people. This is also the problem we have. Because we

Comment · Sun, June 8, 2025 · 6 pts

Right now! It's live through the whole week.

Comment · Sun, June 8, 2025 · 4 pts

We also have to balance how the whole program works across our very diverse customer base. We probably have one of the strongest core bases that spend a lot with us, but then we have a lot of people that buy from us once

Comment · Sun, June 8, 2025 · 3 pts

They have to expire to actually affect people's buying habits. That's the whole point. You get actual cash to use for up to 50% off orders, but you have to use them before they expire. That's the only way to get new peop

Comment · Sun, June 8, 2025 · 4 pts

That's probably not a typo, but the field cut off the longer sentence. Those pull from our backend system that our scientific advisory board reviews and approves. I will check with the team on that one, and see if we nee

Comment · Sun, June 8, 2025 · 1 pts

[More!](https://www.enworld.org/media/more-kylo-ren-gif.93905/full)

Comment · Sun, June 8, 2025 · 3 pts

[More!](https://media0.giphy.com/media/v1.Y2lkPTc5MGI3NjExZjVmYzgweGRrNHJtbms3ODVlYzdmZXR2N3p5bmxvZ2lweGtnZGJmZyZlcD12MV9pbnRlcm5hbF9naWZfYnlfaWQmY3Q9Zw/HFe8qjKRQNlLQkbjXM/giphy.gif)

Comment · Sun, June 8, 2025 · 3 pts

Yes, guest checkouts will earn points, but an account will need to be made to redeem them.

Comment · Sun, June 8, 2025 · 6 pts

[You're welcome!](https://media1.giphy.com/media/v1.Y2lkPTc5MGI3NjExMGZ0Y2M3eGhjeDU3d2Z6ZjJ2aDI1ZjF5OG1kcWN4cGJnMmoxMmduYiZlcD12MV9pbnRlcm5hbF9naWZfYnlfaWQmY3Q9Zw/tXTqLBYNf0N7W/giphy.gif)

Comment · Sun, June 8, 2025 · 9 pts

I do also want to give one example that really illustrates a point not seen unless you get down into the math. People like to say we are expensive, and I think that narrative perpetuates without people actually getting i

Comment · Sun, June 8, 2025 · 3 pts

Should be fixed now!

Comment · Sun, June 8, 2025 · 5 pts

I am considering having people be able to tag their Reddit username with their tier, so it could show if you were platinum elite next to your name in comments and post on here. We'd just have to figure out how to run tha

Comment · Tue, June 10, 2025 · 6 pts

The issue is that most influencers are being offered insane amounts by brands with no product cost or overhead, so they expect it from anyone. We do not have the margins to give them what other brands do. If you are like

Comment · Tue, June 10, 2025 · 6 pts

Yes, sale is live now, as are rewards. Yes, orders during the sale count for rewards points.

Comment · Wed, June 11, 2025 · 5 pts

Rewards points are all the time now, not just during the sale.

Comment · Wed, June 11, 2025 · 5 pts

We have. We even bought some of the product they were already promoting, ran it through the lab, and showed them the product was fake. They said if we paid them more in commissions than this other brand, they would promo