Comment · Sun, June 8, 2025 · ND Owner
Looks like we're finally getting that ND Loyalty Rewards Program
Original post in this thread
OrdinaryWizardLevels · 50 points
Wish I could restrictively get credit/points for all of the 💰 I've spent up until now 🤣
But either way, it's a nice add-on even if I wasn't really pining for it personally.
What they were answering
Available-Pilot4062 · 6 points
Was happy to see the (errant) email.
Do the points really expire every 90 days?
I’ll deal with it if so, that just requires me thinking about how to batch my purchases.
u/MisterYouAreSoDumb · ND Owner
Yeah, we wanted to get the program launched before the sale, so people could earn points during the sale. Yes, they expire in 90 days. Some customers just make two big orders a year, during the summer sale and then on Black Friday. This makes it hard to forecast demand for products sometimes, because we don't have that data in the 6 months leading up to the sales. We wanted to encourage people placing orders between the big sales as well. The 90 day mark is halfway between the sales. Since we are allowing people to earn points on sales, they will have a good amount to use halfway between. Also, we are allowing the rewards points to be used up to 50% off orders, which is a lot more off than we have ever offered. This will allow people to try new products they might not have by using their points to get more off. So it will be a nice way for regular customers to try new products we release for a larger discount, which hopefully will make it so some people try new things that they might not otherwise have.
Also, we wanted the lower tier to have a good enough reward for new people starting out to really have an incentive for coming back to order again. As many here know, finding what works best for your individual body chemistry is usually a process. The likelihood that you find your perfect supplement on the first order is low. If we can get more people starting out to come back and order again, that's just a higher likelihood they will find something that works for them. If their points are expiring, and it is a not-insignificant amount of $ that they lose, it's more likely they will try something else with that credit. Hopefully over time we can turn more of those one-off customers into regular customers, because they found that supplement that really works for them.
We also really wanted to incentivize people supporting us more. This is going to allow the customers that really support us to get more back, whether that is just buying from us all the time, or inviting their family and friends to buy. We are also in the process of adding some other ways to earn points, so this is just the start.