Reviews are a mess

Comment · Wed, April 2, 2025 · 21 pts

Yeah, it has been a mess! I agree. The transition has not gone the way I had hoped, and the things we were told by Trustpilot have not turned out to be accurate. There was a recent post I discussed it on. https://www.re

Comment · Wed, April 2, 2025 · 10 pts

The other consideration is that Trustpilot doesn't let you incentivize reviews at all. It just has to happen organically. If you do any incentivization, you get banned. Other review systems allow you to offer rewards poi

Comment · Wed, April 2, 2025 · 4 pts

So if you scroll down on the product page, and click the review tab next to the product overview tab, does it not load them for you at all?

Comment · Wed, April 2, 2025 · 6 pts

The majority of reviews were an automated comment? Which ones?

Comment · Wed, April 2, 2025 · 3 pts

Trustpilot only allows product reviews from verified customers that order a specific product, and they have to invite you via email. Most customers that have bought from us in the past 2 years should have gotten an email

Comment · Thu, April 3, 2025 · 8 pts

Ohh, I see what you are referring to. Those reviews are not there anymore. I know we have been troubleshooting with Trustpilot on why reviews being placed were not showing up. They probably put in some AI placeholder rev

Comment · Thu, April 3, 2025 · 6 pts

I agree. Our customer base is pretty unique. That's always a balance we are trying to strike. Keep providing things our core group of customers wants, but also trying to not be too confusing or unapproachable for new cus

Comment · Thu, April 3, 2025 · 3 pts

The medical industry is going to massively shift with AI. It already is in some practices. I've already personally used it to help my wife analyze her bloodwork, and set up a plan to address the findings. Perplexity has

Comment · Thu, April 3, 2025 · 3 pts

What was your last order number? I will look it up and have them manually put you into an invite flow. I agree, the shift in how things are reviewed is a big change. I am still 50/50 on it. I get why they run it this wa

Comment · Fri, April 4, 2025 · 4 pts

Your 1958850 is in there. You checked out as a guest, though. It won't show up in your customer account when you check out as a guest. Bigcommerce won't auto-link them to your main customer account unless you login to yo