Comment · Fri, April 4, 2025 · ND Owner
Reviews are a mess
Original post in this thread
CaptainExcellent5299 · 22 points
I see the review score but can't figure out how to read them or write one.
I am a returning customer!
So annoying!
Whatever IT team decided this was a good idea...
What they were answering
CaptainExcellent5299 · 1 points
Well, shit here's another one for you. When I look at the website, I don't see my order that I got an email that said it's been shipped and probably going to come tomorrow. #1958850.
I am not suggesting you turn into iHerb reviews.
It would be great if people could leave reviews that were screened by some system to pass FDA regulations without you or your employees needing to be interactive. For example, if the review was not according to FDA regulation, the reviewer was auto contacted by email saying "Part of your review was against FDA regulation and this cannot be posted because it... If you change your review to be in accordance with US FDA regulation it will be posted."
u/MisterYouAreSoDumb · ND Owner
Your 1958850 is in there. You checked out as a guest, though. It won't show up in your customer account when you check out as a guest. Bigcommerce won't auto-link them to your main customer account unless you login to your account before or at checkout. We can edit the order and put it under you main account, though. I just did that. You should see it under your order history now.
That would be a cool system for reviews! I wish it existed. I can definitely ask for that feature. However, I will say they likely won't do it. These review aggregators are all highly risk averse from an FTC perspective. Trying to moderate the content of the review, even if just to prevent FDA regulatory issues, will make them feel uneasy. They want to be an objective arbiter of what the customer says, and not have the accusation they are curating, preventing, or altering the customer's words. I had some calls with Trustpilot on the FDA regulation issue, and they understood the predicament. However, they are very much focused on the FTC, and they maintain that review aggregators should be as hands off as possible with customer product review content.
I sent your email over to my team to make sure you get invited to review your products from your previous orders. Keep an eye out tomorrow morning for the email. It will come directly from Trustpilot.