Comment · Thu, April 3, 2025 · ND Owner
Reviews are a mess
Original post in this thread
CaptainExcellent5299 · 22 points
I see the review score but can't figure out how to read them or write one.
I am a returning customer!
So annoying!
Whatever IT team decided this was a good idea...
What they were answering
CaptainExcellent5299 · 1 points
I checked and have not seen anything. It's annoying in the sense that if someone has ordered 2 30 count, or 180 count and just now ready to leave a positive review the option is not available. In my opinion as a company are missing out on positive feedback.
u/MisterYouAreSoDumb · ND Owner
What was your last order number? I will look it up and have them manually put you into an invite flow.
I agree, the shift in how things are reviewed is a big change. I am still 50/50 on it. I get why they run it this way, but I can see the point that it might be counterproductive in some ways. I thought the transparency and validity angle would be valued by customers, but maybe I am looking at it wrong. Maybe people just want to see more reviews, and they don't care how those reviews were gathered, as long as they are real people.
On that note, what is your opinion there? If a company is incentivizing reviews, do you see those as less legitimate, or would you prefer that happen if it leads to more reviews on products?