Comment · Wed, April 2, 2025 · ND Owner
Reviews are a mess
Original post in this thread
CaptainExcellent5299 · 22 points
I see the review score but can't figure out how to read them or write one.
I am a returning customer!
So annoying!
Whatever IT team decided this was a good idea...
What they were answering
Direct reply to the original post — see the thread post above.
u/MisterYouAreSoDumb · ND Owner
The other consideration is that Trustpilot doesn't let you incentivize reviews at all. It just has to happen organically. If you do any incentivization, you get banned. Other review systems allow you to offer rewards points for reviews. I had figured customers would appreciate the Trustpilot way. However, maybe I am just wrong. Maybe consumers just want to see reviews, and they don't care about incentivization. It clearly looks that way with how Amazon works. Literally every one of our competitors has review incentivization programs. It's the only way products get any significant reviews. We sell thousands of units of a product, and get 1-2 reviews, or zero in some cases. Customers don't seem to really care that every brand is running these programs, because they keep buying the products with the most reviews. Maybe I am continuing to fall on a sword for no reason at all. I don't know.