Comment · Mon, February 26, 2024 · ND Owner
ND blocked me after asking them this question
Original post in this thread
Readit5379 · 1 points
It's sad cause I like their products. Here is the story: I contacted ND via email asking them why they don't include solvents residuals in their COAs, and also asked about solvents in some of their products I bought. They told me they are looking into it and will get back to me. After a week I asked if there's an update, and they blocked me. 3 months later I contacted them from a different email because I thought it might have been an accidental block. They answered and and asked for the blocked email address. As soon as I gave it they blocked the new email address as well. No explanations... I was always polite. That's really not a nice thing to do to your customers. And it's also sus, even though as far as my senses can tell, their products seems some of the cleanest.
Maybe someone here can help shed light on this. Thank you.
What they were answering
Readit5379 · -9 points
IDK if the smell is emanating from the plastic itself, or if it's something that is on it. Just a thought: maybe put some ethanol and water inside, shake, and test that? Anyway you're the expert. Have you ever considered glass or is that a bad Idea?
I just now sniffed some of the bottles and the alpha GPC bottle smelled worse than the others. The GPC itself smells good.
Hey, thanks again for replying. You didn't really address why I was not being answered by email for over 3 months not even to confirm that my emails were being received.
I was happy to read that ND is intending to put all the relevant test results on the website in the near future. I personally would pay extra for supplements I trust are clean.
u/MisterYouAreSoDumb · ND Owner
We used glass way back in the beginning. The issue was they would break all the time during shipping. The carriers are not gentle with packages, especially international. This meant we had to deal with broken bottles and jars all the time. Also, glass weighs a LOT more. Shipping costs have been ballooning up like crazy. If everything was in glass, shipping would be even more expensive. It's just not workable anymore.
The delay in response is due to the fact that my previous customer service supervisor is no longer with the company. She had some tickets assigned to her, and we didn't catch that when she left. We've had some turnover in a couple departments over the past 3-4 months, so we are trying to get all our new hires into the swing of things.