Comment · Thu, February 22, 2024 · ND Owner
ND blocked me after asking them this question
Original post in this thread
Readit5379 · 1 points
It's sad cause I like their products. Here is the story: I contacted ND via email asking them why they don't include solvents residuals in their COAs, and also asked about solvents in some of their products I bought. They told me they are looking into it and will get back to me. After a week I asked if there's an update, and they blocked me. 3 months later I contacted them from a different email because I thought it might have been an accidental block. They answered and and asked for the blocked email address. As soon as I gave it they blocked the new email address as well. No explanations... I was always polite. That's really not a nice thing to do to your customers. And it's also sus, even though as far as my senses can tell, their products seems some of the cleanest.
Maybe someone here can help shed light on this. Thank you.
What they were answering
callitblues · 2 points
I have a bottle of Ubiqsome (which is Ubiquinone phytosome) from another brand and the whole thing smells of acetone, or some nail polish remover. It doesn't seem to taste, but the capsules and powder seem to hold some of the acetone smell too. I've never actually tasted acetone so I am not sure. Are supplements typically known to be laced with stuff like acetone during processing and packaging? I am not sure what to do with it.
u/MisterYouAreSoDumb · ND Owner
The human nose is actually pretty powerful. You can smell certain things down into the ppb range. You can smell a lot better than you can taste, so it's not surprising that you might smell acetone but not taste it.
I can speak to Indena about their process for Ubiqsome. We always get complete production flowcharts from every supplier, and build our lab testing around the actual production processes for those products. If we see acetone or another solvent like that is used in the production, we test for it. It wouldn't be "laced" with acetone. It would have been part of the production process, and then perhaps not removed fully.