Comment · Thu, February 22, 2024 · ND Owner
ND blocked me after asking them this question
Original post in this thread
Readit5379 · 1 points
It's sad cause I like their products. Here is the story: I contacted ND via email asking them why they don't include solvents residuals in their COAs, and also asked about solvents in some of their products I bought. They told me they are looking into it and will get back to me. After a week I asked if there's an update, and they blocked me. 3 months later I contacted them from a different email because I thought it might have been an accidental block. They answered and and asked for the blocked email address. As soon as I gave it they blocked the new email address as well. No explanations... I was always polite. That's really not a nice thing to do to your customers. And it's also sus, even though as far as my senses can tell, their products seems some of the cleanest.
Maybe someone here can help shed light on this. Thank you.
What they were answering
Readit5379 · 2 points
Thank you for this reply!
It's been 3 months since I stopped being answered. I wrote again in a new thread just to get some kind of a reply.
About the solvents - If you run your own tests, shouldn't you already have the results for each batch (or is not every batch tested?)? Why not even include them in the website and really take the game to a new level? Like I wrote, as far as my senses can tell, your products are some of the cleanest.
I appreciate you taking the time to write to me!
u/MisterYouAreSoDumb · ND Owner
We only run tests on products if there is a risk of some contamination. We don't just run every single possible test on every material. That would be impractical. Let's say acetone is not used in the production process. There would be no reason for us to go looking for acetone residuals in the final product. We use the flow charts from all our suppliers to determine how to set our specs for every raw material.