Comment · Thu, December 31, 2020 · ND Owner
Order still not delivered from beginning of Dec I'm losing hope :(
Original post in this thread
externalforces34 · 2 points
Hi there, hoping you can help, I know your colleague Dawn has reached out to your shipping teams, and its been Xmas, but I ordered 180ct. Phenibut at the very beginning of Dec and still not received it (UK).
DHL tracking hasn't moved since Dec 16th and my local royal mail tracker has said "we're expecting it" since before Xmas.
Could this be a customs issue? Can you re ship or should I just re- order and hope?!! Not had issues before. :( x
What they were answering
Direct reply to the original post — see the thread post above.
u/MisterYouAreSoDumb · ND Owner
International tracking has been screwed for a few months. For some reason they are not updating scans at each point like normal. That doesn't mean it is lost, though. They just show up and then the tracking updates. That's likely what will happen here. The UK has been extra strange with Brexit happening. I wish I could get straight answer as to what is causing the delays/tracking update issues, but the support people are just as clueless as anyone.
Don't worry, we will reship to you if it is truly lost. Let me have my team reach out to our rep and see what she suggests we do. We'll take care of you either way.