Tracking says shipped but nothing?

Comment · Fri, July 10, 2020 · 6 pts

So that package left our facility Wednesday July 1st at 4:23pm AZ time. It shows delivered on Thursday July 9th at 2:48pm local time. If you use the DHL Ecommerce tracking page, that gives you the local tracking number f

Comment · Fri, July 10, 2020 · 7 pts

Well he's talking Canadian Moose Dollars.

Comment · Fri, July 10, 2020 · 3 pts

We'll get you taken care of either way. Don't worry about that.

Comment · Fri, July 10, 2020 · 3 pts

Normally DHL Ecommerce always uses Canada Post for final delivery. It's just COVID that has made them shift to other final delivery carriers if the specific country is having big delays with their mail system. It's somet

Comment · Fri, July 10, 2020 · 3 pts

Okay, so we are reshipping to you via DHL Express. My team should be getting it out today for you. If you use the below link, you should be able to organize the delivery based on what works for you. https://delivery.dhl

Comment · Fri, July 10, 2020 · 3 pts

Thanks for looking out! However, he is a long time customer of ours. He's bought regularly for a few years. So he's good. It would be a long con to try and butter us up for a few years to just get a free package. Haha. W

Comment · Fri, July 10, 2020 · 2 pts

No firm date yet. Still in production. We have about 15 things in queue for production that we are trying to get through. It won't be long like months, but I doubt it will be in the next week or so.

Comment · Sat, July 11, 2020 · 6 pts

My pleasure! Don't worry about it. We can handle the loss more than our individual customers can. You have been a long time customer of ours. We always take care of our customers!

Comment · Sat, July 11, 2020 · 2 pts

No problem! We are trying hard, but it is hard to give firms dates on things right now.

Comment · Sat, July 11, 2020 · 3 pts

Still having issues with the instant. The synthesis pathway for that uses some precursors that stopped being made. So it is impossible to get a lab to make it for us unless they can talk a precursor lab into making it, o

Comment · Sun, July 12, 2020 · 2 pts

We have it in capsules. The softgels were a separate product. Some people prefer softgels to capsules, which is why we had both. Our capsules are in stock right now. It's just the softgels we are trying to work on in the

Comment · Sun, July 12, 2020 · 3 pts

I have not given up yet!

Comment · Sun, July 12, 2020 · 3 pts

We are synthesizing our own stuff on some things, but that is a new and limited project we are doing. We have not scaled it to large production scales yet. We are working on it, though! The infrastructure just doesn't ex

Comment · Sun, July 12, 2020 · 2 pts

I do appreciate it! I don't want to discourage you from it, because it does help when customers point out possible scams to us.

Comment · Wed, July 15, 2020 · 4 pts

Adrafinil is our first synthesis, and we did two separate recrystallization steps. So we have one white batch and one pink batch. We solved the adrafinil color mystery that has been hanging over our heads for literally 7

Comment · Wed, July 15, 2020 · 2 pts

>Are softgels planned for other products too which are available in capsules already? Not really. Most of the softgels we are working on are only going to be in softgels. The issue is cost and production capacity. Softg