Opinion: This new popup thing makes the site look scammy.

Comment · Tue, August 24, 2021 · 30 pts

Those have been around for a while. It looks like someone on my team moved them to the top of the page, though. I will check to see what that is about. They have always been out of the way at the bottom.

Comment · Tue, August 24, 2021 · 19 pts

That's the new customer support beacon at the bottom right. We spent a ton of time creating comprehensive customer support articles about the commonly asked questions via support to give people quick answers. It's insane

Comment · Tue, August 24, 2021 · 21 pts

I just spoke to my marketing director, and he says the social proof popups should only be showing if you arrive at the site from Google. They don't show up if you go direct to our site. He had to move them up because of

Comment · Tue, August 24, 2021 · 5 pts

I wouldn't doubt some companies just fake it. Ours actually pull from orders. It's just an add-on you can install on Bigcommerce. You can tell it how far back to look in the order history, how often to show the same one

Comment · Tue, August 24, 2021 · 5 pts

I just went ahead and deactivated the social proof popups. I think it is too intrusive at the top now. Sometimes yelling at clouds works!

Comment · Tue, August 24, 2021 · 8 pts

Yeah, I am torn on those as well. I personally hate popups or distracting things on sites. Remember how all the sites seemed to do those stupid spin the wheel for a discount popups for a while?!? I refused to even entert

Comment · Sat, August 28, 2021 · 1 pts

If everyone already knew us, that would mean there is not much more room to grow. That would suck! I am glad there are people out there we still have not reached. That just means we have more work to do!

Comment · Sat, August 28, 2021 · 1 pts

That's really weird! What resolution are you running? If you scroll down, do you eventually see the customer support widget on the right and the accessibility icon on the left?

Comment · Sat, August 28, 2021 · 1 pts

That sounds like a script blocker or a very aggressive ad blocker. Are you running either of those?

Comment · Sat, August 28, 2021 · 1 pts

Very strange. The obvious thing would be the Pihole. Could it be blocking anything that wouldn't show up in the log file? I have not personally used a Pihole, so I am not familiar with the log file. Have you considered

Comment · Wed, September 1, 2021 · 2 pts

LOL, the ghosts comment was just a joke. Saying perhaps ghosts are causing the issues.

Comment · Fri, September 24, 2021 · 1 pts

We do that and A/B testing on things. Our conversion rate is much higher than industry average, so I suppose we are not doing too bad.