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Comment · Tue, August 24, 2021 · ND Owner

Opinion: This new popup thing makes the site look scammy.

What they were answering

[deleted] · 27 points

[deleted]

u/MisterYouAreSoDumb · ND Owner

That's the new customer support beacon at the bottom right. We spent a ton of time creating comprehensive customer support articles about the commonly asked questions via support to give people quick answers. It's insanely comprehensive. Want to know why we don't accept Paypal? It's in there. Want to know why we don't include scoops with powders? That's in there, too. Coupons, sales, tax, free shipping, transit times, duties, etc. It's all in there. Just search a support topic and you will find tons pop up to answer questions. It's really really nice for customers to get answers to their questions quickly. I guess it is making a messenger sound for some people, though. I will see if I can turn that off. It can also function as a real-time chat, which we are not using. Perhaps that's why it is trying to make that sound when it pops up, like a messenger chat. I agree that would be annoying. If we can turn it off we certainly will.

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