Comment · Sun, December 20, 2020 · ND Owner
My order said it was delivered but I never got it. This ALWAYS happens if I do not pay to have it shipped by USPS. Any options?
Original post in this thread
Astral_Traveler17 · 5 points
My package says it was delivered by FedEx on Thursday, however I never got it and I spent $70 on it!!!! I opened a case with FedEx, and sent an email to nootropics depot customer service, since they don't have a phone number, but is there anything else I can do? Am I just shit out of luck? I will never use free shipping ever again, because this ALWAYS happens. I am going to have all my orders from anywhere, not just here, be delivered by USPS or I won't get it lol
FedEx and UPS never look around to my mailbox and usually put on someone else's porch. Idk what to do please help lol
What they were answering
Direct reply to the original post — see the thread post above.
u/MisterYouAreSoDumb · ND Owner
See, this is why we still offer USPS. Some people just have shitty FedEx drivers. It's a limited number of people, but it does happen. The vast majority of our customers are getting their FedEx packages lightning fast without issue. For those that have issues, we still offer USPS. You can absolutely ask to have it shipped USPS in the order comments when you get free shipping. We will oblige that. Just be aware that USPS is VERY delayed right now with Christmas. It will take longer for USPS to get to you. I talked about it on the below thread.
https://www.reddit.com/r/NootropicsDepot/comments/kf4fo9/shipping/
As long as a customer is aware of what is going on at USPS right now, we will still ship USPS if they ask. We can even put a filter in our systems to automatically have your free shipping orders go out USPS. Just write our support team and they will put a flag in our shipping software that will automatically change shipments to your address/account to USPS instead of FedEx. Then if you ever want to remove the filter, just email us again to remove it. No need to pay extra for USPS shipping if you are ordering over $50. We will just add the filter in there for you.
For this specific shipment, have you emailed our support yet? We can reship to you, and we will open a case with FedEx. Just email our support team about it. If you give me your order number I can send them a message as well.