Comment · Mon, December 21, 2020 · ND Owner
My order said it was delivered but I never got it. This ALWAYS happens if I do not pay to have it shipped by USPS. Any options?
Original post in this thread
Astral_Traveler17 · 5 points
My package says it was delivered by FedEx on Thursday, however I never got it and I spent $70 on it!!!! I opened a case with FedEx, and sent an email to nootropics depot customer service, since they don't have a phone number, but is there anything else I can do? Am I just shit out of luck? I will never use free shipping ever again, because this ALWAYS happens. I am going to have all my orders from anywhere, not just here, be delivered by USPS or I won't get it lol
FedEx and UPS never look around to my mailbox and usually put on someone else's porch. Idk what to do please help lol
What they were answering
Astral_Traveler17 · 3 points
Oh wow thank you for the swift and detailed response!
For this shipment I have already opened a case with FedEx and emailed the customer support as well. FedEx called me back, which I missed, and left a voicemail saying they were gonna send a driver out to try and locate the package, which seems stupid. (I mean they don't think I didn't do that?! The point of me calling them is because it is not here and I canNOT locate it lol)
I had no idea that was an option to use USPS for free shipping!!! That is awesome because my mailbox is located in a weird spot, and since FedEx and UPS can't touch mailboxes, they just put it on the first door they see and don't even look at the apartment number. Although this time I did ask my neighbors and either they are lying, or that wasn't the case this time and it just wasn't delivered.
I'm just waiting on a response from the support email, but thank you so much for your help!!! ND is always really great with customers, and I and I'm sure everyone else, really appreciates that. Definitely top notch, I'm so glad I discovered you guys!
Thanks again!!! :)
u/MisterYouAreSoDumb · ND Owner
It's my pleasure! Let me know if FedEx provides any explanation.