Comment · Wed, December 2, 2020 · ND Owner
For anyone who ordered yesterday, has your shipping status updated?
Original post in this thread
National-Spite · 6 points
Normally when I order, I get an email with the tracking info like within an hour and then later in the evening I get a text from Fed Ex once they have it and then texts for subsequent updates. However for the order I placed yesterday morning, I got the email with the tracking, but it hasn't updated yet and still says Fed Ex hasn't received it. So I don't know if it didn't go out yet or if it did but Fed Ex isn't scanning it. I thought there might be a chance of a delay because of increased orders on Friday and Monday, but when I ordered it still said it would ship same day so I didn't think it would be an issue.
What they were answering
drop0dead · 3 points
Having experience working with a startup and dealing with FedEx and UPS to get orders out every night I have to commend you for the work that you do. You guys work so fucking hard to have a good customer experience that it's unbelievable. I feel like if half of your customers knew how much work you put in they would easily pay double the price for your products just to give a little extra. Keep killing it! You've made it so that there is no room for competition in the nootropics market.
u/MisterYouAreSoDumb · ND Owner
Thanks! I am glad some people realize just how difficult it is to do what we do! I think a lot of people take for granted the level to which we have made "normal" now. It is not easy by any means. It's a lot of work by many members of my team every single day to ensure things run as smoothly as they do, and it has taken us years of work to get to this point. We get things out faster than Amazon does most of the time, and they have billions of dollars into their facilities and systems. If people could follow our process from the very beginning to them actually getting the product in hand, they would be blown away. The sheer amount of processes, procedures, verifications, sign-offs, and paperwork is mind-boggling.