Comment · Thu, February 27, 2020
ND edits reviews and doesn't tell you before or after you post it?
Original post in this thread
bulldog521521 · 13 points
I submitted a review for the KSM-66 capsules yesterday, and I went back to read it after it officially posted to make sure I didn't make any major typos or anything, and I noticed that a couple things were definitely changed from how I originally wrote it. Nothing big, but they changed any time I wrote the word anxiety and replaced it with anxiousness or anxious feelings about...
I'm a little concerned by this. While they didn't change anything about the overall message of my review, they did change some words and that bothers me. If they're willing to do that without disclosure, what else could they be changing on other reviews? What if they're changing certain words on negative reviews to make them less harsh? Idk. It's just sketchy.
What they were answering
Breal3030 · 3 points
I don't think anyone would ultimately have any issue with the reasoning behind this, but is there no way to be transparent about the need to possibly change these things upfront? Or even some communication with that customer after it happens?
I think that is the issue that some people would be having. There are so many sketchy supplement companies out there, it is understandable people are a bit touchy about seeing their review changed.
u/MisterYouAreSoDumb
We do have a section on it in our terms and conditions. However, this is a relatively new issue that we are having to navigate. So we are still trying to determine the best solution going forward. I think perhaps having a disclaimer about it on the email that goes out asking for reviews would be a good idea. That's an automated email from Bigcommerce, but we can go in and edit the template it uses with more info. We will likely do that. We are definitely trying to be as open and upfront as we possibly can, but these are delicate issues that are still being resolved and navigated.