Which site you prefer, who has better quality products?

The people on my customer support team have been the same people for years now. We had to rapidly scale up and put processes in place, but that was a while ago. We have very little turnover these days. So there should be no problems with scaling or staffing. Sometimes some of my team can get into a routine, and don't always really hear what the customer is trying to say before responding, but we are constantly addressing that. When you are answering thousands of emails, it can be difficult to not fall into a routine and respond with what you think the customer is asking, rather than taking extra time to really know what they mean. That's something we are regularly helping the team to ameliorate with training, though. Also, sometimes customers ask us questions we are just unable to answer, due to legal or regulatory reasons. That doesn't always sit well with some customers, but our hands are tied a lot of the time. To ensure the long-term stability and safety of the company, we need to protect ourselves, too. There are a lot of shady people out there, and it is a battle every day to continue offering some of these compounds that many take for granted. My customer support team is on the front lines in that battle. They certainly care about our customers, but sometimes they have to deal with people and situations that many people would be shocked at. Anyone that has worked customer service knows what I am talking about. We always take care of our customers, though.