Comment · Tue, October 3, 2017 · Ceretropic & Nootropics Depot
Nootropics Depot customer service
Original post in this thread
neptinenomo · 2 points
I have recently had an order sit for a few days before actually being shipped. Pre-shipment info available, but package not shipped. Are they out of product, and waiting to fill order? They haven't answered messages. Just curious if anyone else has experienced this. Normally they are excellent, and ship same day. That's why I'm asking ? Same thing with my order from yesterday afternoon... long-time customer, and big fan of their products.
What they were answering
Direct reply to the original post — see the thread post above.
u/MisterYouAreSoDumb · Ceretropic & Nootropics Depot
It's just a temporary issue because we switched over to a new MRP and barcode systems. The barcoding step was adding a lot of time to pick each order, and I was not made aware of just how badly it was affecting getting orders out till yesterday. Pair that with the fact that the barcode systems crashed, plus the fact that yesterday was our highest selling day ever, and we got behind. All of this has also led to a sharp increase in support messages, so my customer support team is running a bit behind as well.
I had a come to Jesus meeting last night with my managers, and will be having another one today with my entire team. I should have been made aware that some orders did not go out well before I was. I apologize that it led to some delays. We have cut out the barcoding step for the time being, and we are focusing solely on getting the orders out as fast as humanly possible. I will make sure we are caught up on orders by end of business today.