Comment · Sun, June 19, 2022 · ND Owner
Shout-out to The Customer Service Department!
Original post in this thread
Jfizzle220 · 13 points
I ordered the wrong Dynamax last night & promptly emailed ND & within 24 hours my order was fixed with the right item. there's so few company's you'd get such a quick fix. Y'all do a great job. Knowing that it's a US company as well. Sourcing, shipping, etc all within my home country I'll be highly recommending ND to anyone looking for such products. Thanks again!
What they were answering
Rtzkc · 1 points
That's strange because it shows I received it at 3:26am last night. They replied me saying that they couldn't help me as my order had already been shipped even though i wrote the email literally 1 minute after placing my order. Its unfortunate, but thanks for taking the time to personally respond to this.
u/MisterYouAreSoDumb · ND Owner
12:26pm is our local Arizona time, not your local time there. That's why you are seeing it different. It was sent at 12:26pm AZ time, which was received in your local time of 3:26am. Timezone differences always make things confusing. Also, big sale days are madness for my team. The customer support team has to manage all sorts of validations and confirmations for the warehouse, so they can get the orders out on time. Their primary mandate is to get all orders out as quick as possible. This is why we tell people to be sure before they click that order button, as stopping orders to add things is not really possible when they are pushing hard to get orders out.
Also, regarding the other thing you brought up in the email, the top picture of the scale you sent is not one of our scales. It's a different design, and our logo is not on the lid. Our scales have always been the design with the smaller weigh platter and our logo on the lid. The top image you sent is a GEM20 design. Based on the red triangle logo in the image you sent, it appears to be one from teknistore.com.