Comment · Tue, May 18, 2021 · ND Owner
LucidiSpore Oil Super Critical CO2 Reishi Spore Oil Experiences?
Original post in this thread
aloneandathome · 7 points
Curious if anyone has had any experiences but more specifically with sleep and inflammation
What they were answering
Puzzleheaded_Tie6775 · 2 points
When you do have a moment to reply that’d be great. I just don’t appreciate this comment as it is implying that I’m making stuff up in order to make ND look bad, but I’m not.
I love you guys and had a bad experience that I feel was unacceptable initially, but was made right, so I am not trying to bash the company, but I do think for as well known as you are that the initial reply was extremely bad and the fact I had to basically be a Karen and get really upset isn’t acceptable (on my end too lol) either.
I hope that you can see I am more than open to talking about this and realize that I was rude in the email after the initial reply, but I was absolutely upset. I apologize for that, as I did in the last reply as well.
u/MisterYouAreSoDumb · ND Owner
I was not implying you were making anything up. I just couldn't find the ticket in our systems to figure out what went on. If I see someone saying they had a bad experience with my support team, I want to get into the history and see what went wrong. That way I can use it as a training experience for them to improve. Also, if there is a pattern of issues with something on our packaging, then I can work to fix the cause of it. I completely understand your frustration. Trust me, your reply was not that rude. You were just frustrated that the initial response you got completely missed what you were trying to say. We get much much worse replies, believe me. Don't worry about that. My team understands sometimes people can get frustrated. It just seems that your initial email was not fully understood by Kristen before responding. They have a mandate from me to fix issues for customers, so it's not that we would not have replaced it if you didn't get upset. It's just that she completely missed your whole point in your initial email. I have my customer support manager on it, so she can get with my team to ensure they slow down and fully read the emails before responding.