Comment · Sat, August 1, 2020 · Nootropics Depot
Nootropics Phennibut HCL Powder
What they were answering
Direct reply to the original post in this thread.
u/MisterYouAreSoDumb · Nootropics Depot
You absolutely did NOT get a bad batch. There are no bad batches from us, PERIOD. We have set up our quality systems to a pharma level, and it is impossible for a fake or impure batch to get out to customers. It's literally impossible with the way we have set our systems up. Every single lot of any product you get from us will always be exactly as it is supposed to be. We spend a lot of time, effort, and money ensuring that. Sometimes we go out of stock for a year or more on some things while my team and I work through analytical and lab data to meet my standards. If there is even the slightest bit of question about something, I put it on hold. We have had year and a half long investigations involving a half dozen other labs to get to the bottom of data that does not 100% make sense. To say we are insane about quality control is to completely underestimate the depth of what that means. We are INSANE about quality control. We do sampling in triplicate. We do sample prep in triplicate. We do assay injections in triplicate. We do regression analysis and spike-recovery validation to ensure the numbers are as scientifically valid as they can be. I have analytical chemistry PhDs creating 40 page long validation packets just for one single method for one single product. This is not amateur hour here. We are doing seriously advanced chemistry, on brand new modern machines, with highly qualified scientists running them, following pharma level SOPs. If we approve a lot, that lot is exactly what we say it is... every. single. time.
I get it, phenibut is weird. People's reactions to phenibut are weird. Most people don't understand chemistry or quality control, so it is easy to immediately jump to it being a bad batch that got out from vendor. In many cases, that might be true. There are tons of people selling phenibut out there without proper analytical testing or quality control. We are not one of them. I have spent millions of dollars on our lab, and recruited some of the best and brightest people in the world to run it. Phenibut HCL is easy. It's a single synthetic compound bound ionically to HCL as a salt. It has a clean and strong chromophore, and the synthesis pathways are relatively simple and known. The methods for testing it are relatively easy compared to some other things we test. We don't sell bad batches of it. It just doesn't happen.
Regardless, I have already instructed my lab team to start an OOS investigation. We will have our retention samples pulled, along with current 125g jars from that same lot, then run them again through the lab. In the absolutely insanely low likelihood there is something wrong with it, I am not going to hide it. I don't appreciate the insinuation that we would. If you can find a more open and honest person in this industry than me, I would be surprised. We treat everything with the seriousness that it needs to be treated, and the only recall we had to do was back in the Ceretropic days when one of my production workers used DI water instead of propylene glycol in a Noopept solution, but didn't use an antimicrobial. So since PG is naturally antimicrobial, but water obviously isn't, that allowed for the possibility of microbial growth in the bottles. We recalled the entire lot, refunded everyone for their orders, and replaced their products with a new lot. That production technician was fired, and we put extra QC steps in place to ensure it never happened again. We did not hide it or push it under the rug. I publicly alerted everyone to it, took personal responsibility for it, fixed the processes that allowed it to happen, and made everyone whole. If we ever need to do a recall again, I will do the exact same thing.