Comment · Thu, December 12, 2019
Natrium Health order is missing one 120ct sleep support.
Original post in this thread
Chargers95 · 7 points
Hi,
On black friday I ordered from natrium with the 40% off sale. I bought 60 OptimALA, and 2 120ct sleep supports without any melatonin.
I'm in canada, so it just finally got in today, and I was sad to realize only one 120ct sleep support came in. I'm a university student, and this put me back $150 CAD, so this is pretty disheartening. I'm just worried because it's my word against yours, and it seems pretty unlikely that they would accidentally forget one.
There is a small rip at the bottom of the parcel, and I'm wondering if it maybe fell out?
I've checked outside, and still no luck on a second sleep support. I'll email customer service too, but what are my options here? Am I basically screwed? I'll take a picture of everything that came, the info that says the quantity of sleep support should be 2.
It's worth noting I got an alcohol defence but it looks like a single use package kinda thing.
Edit: my post history clearly indicates I'm not a scammer and I'm active on this, r/nootropics, r/concussion, r/tbi ...
Edit 2: sorry for the long time no update to anyone who has read in between- email was quick, easy, and they got another sleep support sent out that day which I'…
What they were answering
Direct reply to the original post — see the thread post above.
u/MisterYouAreSoDumb
You don't need to worry about anything. We are not going to dispute your word. Mistakes happen. Black Friday was an insane day for us. Our order volume for that day was 5 times a normal day. So it is definitely possible they forgot one of the bottles, or that it fell out in shipping through the tear. We always take care of our customers, though. So we will ship you out a replacement bottle for free. My customer support team already handles things like this all the time, but if you give me your order number I will send them a note to make sure they get it sent out to you ASAP.