Comment · Thu, March 30, 2017

Ceretropic bitcoin payment window expired -- payment sent!

Original post in this thread

minecraftplumber · 4 points

I sent a payment to Ceretropic using their Coingate processor. There is a payment window of 30 minutes.
I sent the bitcoin immediately however it took about 45 minutes to "confirm". So the payment window expired. My bitcoin are now sitting in some expired wallet with Coingate most likely. I followed up with Ceretropic support but received no reply. I will do the same with Coingate but wonder if anyone has had a similar experience and what can be done about it.

What they were answering

maxbjaevermose · 1 points

I have the same problem. Commented on my order, but never got a response. Sent a follow up email today. What do I need to do?

u/MisterYouAreSoDumb

PM me your details, and I will follow up with my team.

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