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Comment · Tue, November 22, 2016

What is the response time for emails sent to [email protected]?

Original post in this thread

airal3rt · 3 points

I placed an order a week ago on the old site, received confirmation of payment(Order 22148) but didn't get any confirmation of the order being shipped like I had for previous Ceretropic orders. While the website was down/relaunching the [email protected] email was also unreachable, however once the support email was back up I did send an email a couple of days ago.

I appreciate you guys have your hands full over there with the new website and everything, but I just want to check my order didn't slip through the cracks somehow given I got confirmation of payment but no update re: the shipping of the order. Thanks for all your great work!

What they were answering

lucellent · 0 points

I got a Q&A response weeks after. They lack of communication.

u/MisterYouAreSoDumb

Basic Q/A questions are going to take a lot longer than usual for me to get to at the moment. My support tries to get to things fast, but some technical things are always assigned to me. You have to understand that I am running around like a chicken with my head cut off to try and get us running smoothly again (on both sites, no less). So please be patient for answers to basic questions for the time being. Some people send me literally 7 paragraphs of discussion and questions. I just don't have the time to get to everything in a day or two at the moment. Some things I will get to weeks later. I try to get to everyone, though.

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