Comment · Tue, November 22, 2016

What is the response time for emails sent to [email protected]?

Original post in this thread

airal3rt · 3 points

I placed an order a week ago on the old site, received confirmation of payment(Order 22148) but didn't get any confirmation of the order being shipped like I had for previous Ceretropic orders. While the website was down/relaunching the [email protected] email was also unreachable, however once the support email was back up I did send an email a couple of days ago.

I appreciate you guys have your hands full over there with the new website and everything, but I just want to check my order didn't slip through the cracks somehow given I got confirmation of payment but no update re: the shipping of the order. Thanks for all your great work!

What they were answering

Direct reply to the original post — see the thread post above.

u/MisterYouAreSoDumb

Hey, sorry for the delay. We are absolutely swamped right now. I've been fixing all sorts of issues with the new site that did not pop up in our beta.

I do not see a support ticket in our system from you regarding this order. The last email we got from you was 9 days ago, and it was regarding a different order. Can you check your outbox to see if it was actually sent? Order 22148 was from July 2015. So I am sure you are speaking of a different order number.

So I looked into it a little further, and it seems that you had our support create a manual order for you on Nov 5th. That was order 79749. However, that was not paid for, as we only had Bitcoin available at the time. Then you created another order on the site on the 11th of Nov, with an order # of 80576. That one you used our offshore card processor to pay for. That did fall through the cracks. I am setting it to ship out right now. I wrote my warehouse manager to make sure he gets it out in the morning.

The manual order 79749 is still sitting there unpaid. However, what would be the best option now, since we are on our new system, is to just place a new order for those products. Then you can pay for it on the new site directly. You'll have to create a new customer account, but then you'll be able to pay with a card or bitcoin directly on the site.

Sorry for all the confusion. Our MX records getting screwed up right when we were migrating did not help things. We are slowly getting things worked through, though. PM me if you have any other issues, and I will bring it up with my support team.

Other MYASD lines in this thread

Comment · Tue, November 22, 2016 · 2 pts
Basic Q/A questions are going to take a lot longer than usual for me to get to at the moment. My support tries to get to things fast, but some technical things are always assigned to me. You have to understand that I am

Related in the archive

Postr/CeretropicAug 4, 2017Ceretropic era

I'm Back

I apologize for falling off the grid completely for the past couple weeks. I was out of the country on vacation. I had planned on logging in and staying active during my time outside the US. However, my grandfather passe

3414

Commentr/CeretropicOct 19, 2017Ceretropic era

How long will credit card processing be down for? I've heard it might be down for good. Is this true? And if it is, might we see the return of a number of products?

It might be down for good. I don't know for sure yet. I am working on it, though. We will not be adding any new products without reliable processing. Sad part is that we were about to start releasing some new compounds w

Postr/CeretropicJul 12, 2017Ceretropic era

Echecks have been re-enabled on Ceretropic!

The Echeck payment option is once again available at checkout for US customers. If you are in the United States, you will see the option during checkout exactly as you used to. Nothing has changed with the checkout proce

185

Commentr/CeretropicApr 5, 2018Nootropics Depot

Bromantane

Replying to tidus_the_one · So this is a tested batch, pure and all? Been waiting for god knows how long for it to come back to ceretropic. Is there someone from staff who can confirm it? /u/MisterYouAreSoDum…

Yes, I would never sell something that I was not sure was pure. I mean, we were literally out of stock for years. If it's in stock, it means we are sure. It took us a long time to finally get a pure batch again, but this

Commentr/CeretropicNov 20, 2017Ceretropic era

What's up with the new Modafinil?

Replying to Malician · This is so depressing. I say this as someone who's put 1-2k into buying stuff from Ceretropic, who is currently buying from Ceretropic using crypto, and recommended it and ND to s…

I know it might seem depressing, and I honestly felt that way for a long time as well. However, there is another way to look at this. We've accomplished some amazing things. We are light years ahead of where we were when

16ModafinilPeptides

Postr/CeretropicDec 8, 2016Ceretropic era

Circle Discontinues Bitcoin Support

So it looks like Circle just rage-quit Bitcoin today. They seem to be frustrated by the transaction limit issue the past year, and would prefer to move to their own proprietary blockchain currency called Spark. I think t

1425