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Comment · Thu, August 18, 2016 · Ceretropic & Nootropics Depot

Fair Warning: SmartPowders.com

Original post in this thread

NotRalphNader · 36 points

If something goes wrong with your order do not expect it to be handled well. The support I've gotten from this site has been the worst customer service I've ever experienced. I ordered 11 weeks ago to Canada still have not received my order. I've sent over 20 emails and support just emails back. They typically do not email back until several days later. Many times they do not email back at all until you email them several times complaining that they are not responding. The last email I send was two days ago in which he said "I'll see if you qualify for a coupon" I responded with:

>
Yeah, I know it sucks man but I did my part. I can forward you emails we have previously exchanged since 2014, to show I've been a customer since at least 2014. This order is not going to show up, it's almost been three months. There isn't a chance it takes this long, I've never had to wait this long for an order before. Refund or reship. If you reship and the other one shows up I'll buy the second one from you but I don't think waiting any longer is a good idea.

And once again, I've had no response. I asked for a refund in the previous email. Honestly this guy has been dicking around with me the wh…

What they were answering

NotRalphNader · 2 points

What one is PC. Thanks. Yeah, I'm not buying from smartpowders again. I went through my emails and noticed that they took forever with a package in 2014 as well.

u/MisterYouAreSoDumb · Ceretropic & Nootropics Depot

Hey Ralf Nader, PM me a copy of your Smartpowders order, and I'll fulfill anything in it that we carry.

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