New Mind Customer Service Experience

I wanted to share a positive customer experience that came when New Mind originally sent the incorrect order to me. I received a 50 grams tub of Aniracetam in my order of a few products instead of 50 grams of Adrafinil. Probably a simple human packing error as they look similar. While I ordered many things in the shipment I would have possibly let it go to use and reorder the correct as I use that as well but with such a large size I wanted my correct order of 50 grams of adrafinil. The same day of receiving the order, I sent them an email with the incorrect product received and a photo with the product and packing slip for proof. Within a couple of business days I received a new order of the correct product as well as the original other products I order included too! They corrected there mistake and sent priority mail as soon as they saw my email. With Nootropics depot no longer, I have been trying and using a few different vendors for order but may become primarily New Mind because of this one simple positive experience. Thought woulds share to this subreddit and if New Mind sees this just goes to show you the importance of minor quick customer resolutions can go a long way som…