baby milk powder and Nootropic in China

Hello everyone, my name is Anne, i work in sun nootropic(http://www.sunnootropic.com/lang-en/12-aniracetam-cas-72432-10-1.html).Chinese products are labled with problems, especially when baby milk powder happens again. please do not lablesun nootropic as untrusted. though sun nootropic is located in China, we do really supply for big vendors in the usa, uk and the netherlands. but we worth owning more personal customers.
we are often suspected by potential customers and they just turn to our big customers to buy at a muc higher price. i want to change this situation. hope you can give me one chance. a famous brand is made by oneself, not by others.
sincerely, i hope you can give me chance to further exchange for any way you like. it means a lot to me. thanks.
we give full refund or arrange reshipment if seized by custom. but we need time to confirm parcel status before refunding or reshipping. hope your understanding and patient waiting. since this happens bofore when we refund or reship, the parcel is released and received and then they do not give back refund or not pay the second parcel. luckliy, seizing by custom seldon happens.