Comment · Wed, September 24, 2025 · ND Owner
Please consider an EU Re-seller
Original post in this thread
Bodybuilder7 · 55 points
Bringing this up again. I love ND product just as much as the next man but shipping and customs are becoming unbearable. I had to pay 100 euros customs fee for an order \~400 dollars! And I had to ship via DHL express for 57 dollars to avoid customs issues because me previous order with Fedex was returned.
Atleast I received my order but I don't think this is sustainable. I've honestly started sourcing a lot of my suplements from elsewhere in the EU but there are still a few that are very hard to find at good quality. Are ND considering an EU reseller???? Please do
What they were answering
TMM-HMM · 1 points
For you, that’s true. But for international customers, iHerb is the only way we can avoid shipping costs and tariffs altogether.
I bought 3 bottles of MicroMag 365. I didn’t want that many, but I had to in order to avoid the shipping fee. For some reason, there were no tariffs, only the tax, which doesn’t match what iHerb says tho.
None of those matter for the US customers. So, yeah, you're right.
u/MisterYouAreSoDumb · ND Owner
How do you think they avoid shipping costs and tariffs? I can tell you, they are not avoiding them. Someone is paying them. Whether that is the brands eating up the cost in lower margins, or it is iHerb taking on the costs and requiring higher margins from the brands, it's hard to say. When we looked into iHerb years back, the margins they wanted were untenable. We just don't have the margins other supplement brands do, because we spend a ton on quality ingredients and lab testing. Then our overhead is orders of magnitude higher than other brands. I am basically running a scientific research and development organization that happens to sell products. If I just did things the way all the other brands do, and use cheap contract manufacturers for everything, did no real lab testing, and just used cheap ingredients, then I would have the margins to give to these middle men. However, I went a totally different path. That unfortunately puts handcuffs on me for some things.
That being said, we are about to start launching our new branding and packaging redesign. It would be an appropriate time to perhaps reach out and see if there is a possibility of working something out with iHerb. I will speak to the team about it, and see what we need to do.