Comment · Tue, May 20, 2025 · ND Owner
Nootropics Depot quality under-represented on new supplement app
Original post in this thread
anexanhume · 24 points
Posting this to make ND team aware that supp.co just had their public launch and has some pretty heavy hitters in terms of influence for their board members / advisers. The app is actually useful for tracking my stack, finding substitutes, etc. However, ND’s quality is mischaracterized - for example their COAs are not acknowledged.
I am hoping that ND could reach out to their team as I believe the app has potential to drive people to ND’s products.
What they were answering
Direct reply to the original post — see the thread post above.
u/MisterYouAreSoDumb · ND Owner
So my team reached out to SuppCo to see what the deal was. To their credit, they did attempt to reach out to us before. We just never got the emails, because Google didn't forward them to our help desk system for some reason. When we went into the primary Gmail account of our support email, they are in there. They are not in spam, either. They are in the main mailbox, so no idea WTF Google was doing by not forwarding them to Helpscout. Here is what they told us via email.
Hi Michael,
Nice to meet you, we're so glad to hear you are enjoying SuppCo. Thank you for reaching out about the Nootropics Depot TrustScore, we reached out to your team at [email protected] a few times earlier this month to confirm the information in your score but unfortunately didn't hear back. We'd be more than happy to work with you to ensure we have up-to-date information for Nootropics Depot.
>Score Updates:
Thank you for sharing the information on public COAs for your products and lot testing, we've updated your score to include our attributes on Public Batch-Specific COAs and Lot Tested. You can see the latest version of the score at this link.
Your score already reflects the following certifications which we were able to include thanks to the transparency on your site (thank you for making your information so easily accessibly to your customers!)
cGMP Certified
ISO17025 accredited lab testing
Made in the USA
For our attribute on Founder, CEO, CSO or CMO has a PhD, MD, DO or ND we are specifically looking for a founder, CEO, Chief Science Officer, or Chief Medical officer with a PhD or clinical degree. Members of a scientific advisory board unfortunately do not qualify for this attribute.
If it would be helpful to review your TrustScore in further detail and discuss any questions you may have, please feel free to grab time on my calendar and I'd be happy to walk through things together!
Best,
Natalie
—
Natalie Fahey
Head of Business Operations
They have updated our score now. We are also replying to them about the PhD thing. Ellie Abraham is our science director/chief science officer, and she has a PhD in plant biology. So once they update that, our score should go up again. It's good they are not rigidly saying that the founder or CEO has to have a PhD, and that I can hire someone with a PhD to be my science director and CSO. That makes a lot more sense.
We already wrote them back on the PhD thing, so they should update that as well. I think we are going to jump on a call with them to talk about our innovation as well, because saying we have low technical innovation is just silly, when we are the most innovative supplement company out there. Even the lead scientist at Thorne, who they have listed as a highly innovative supplement company, said we are the most innovative in the business. It's just people don't know that. He said Thorne regularly watched our new product releases to get ideas for their products. LOL