Comment · Tue, March 4, 2025 · ND Owner
Nootropics Depot is the Best! Fedex not so much!
Original post in this thread
Travbedaman · 12 points
Fedex delivered my order to the wrong address on Saturday. After a few days with an open claims ticket and not really getting anywhere other than another driver coming out to survey and giving a confirmation of "yeah the driver did drop it at the wrong door", I reached out to ND support just to inquire what normally happens in this situation. The nice representative apologized and offered to reship, refund or store credit my $150 order...like I didnt even ask for any of that! What a great company to offer a solution for a problem that was not theirs to begin with.
To be fair I have had tons of orders from ND shipped by Fedex to the same address for 5 years with no issue and maybe I just got the dyslexic driver for that day. But it is sad to see when clearly the picture snapped by the driver was not my doorstep, Fedex should have stepped up with a resolution instead of stringing me along.
Thanks again ND.
What they were answering
verifitting · 2 points
They just throw our shit in their trucks and it gets lost in the system. We tried so many things, and they were just not able to fix it, so we had to cease working with them.
What a clown show.. :(
u/MisterYouAreSoDumb · ND Owner
It was so stupid... Even expensive lab equipment and sensitive reference standards were being lost, and nobody at UPS could fix it. It's like they were just unable to separate packages to our building from StockX, because they had dedicated semi trucks for them every day, and they got so many shipments.