Comment · Fri, February 28, 2025 · ND Owner
Nootropics Depot is the Best! Fedex not so much!
Original post in this thread
Travbedaman · 12 points
Fedex delivered my order to the wrong address on Saturday. After a few days with an open claims ticket and not really getting anywhere other than another driver coming out to survey and giving a confirmation of "yeah the driver did drop it at the wrong door", I reached out to ND support just to inquire what normally happens in this situation. The nice representative apologized and offered to reship, refund or store credit my $150 order...like I didnt even ask for any of that! What a great company to offer a solution for a problem that was not theirs to begin with.
To be fair I have had tons of orders from ND shipped by Fedex to the same address for 5 years with no issue and maybe I just got the dyslexic driver for that day. But it is sad to see when clearly the picture snapped by the driver was not my doorstep, Fedex should have stepped up with a resolution instead of stringing me along.
Thanks again ND.
What they were answering
DrNYC88 · 3 points
FedEx really does suck compared to UPS. In my part of Brooklyn, UPS always delivers with care and the drivers really take pride in making sure a package gets there safely, and they follow the delivery instructions you set in the app beautifully. Fedex will literally throw the package anywhere without even ringing the doorbell, and don’t follow the instructions.
I LOVE ND, but would be awesome if down the road they can switch to UPS
u/MisterYouAreSoDumb · ND Owner
We had to fire UPS because they kept losing packages, and even the regional director couldn't get them to fix the problem. StockX is in the suite next to us, and they have multiple semi trucks from UPS a day. For some reason they are unable to realize we are a separate company and suite. They just throw our shit in their trucks and it gets lost in the system. We tried so many things, and they were just not able to fix it, so we had to cease working with them.