Comment · Wed, January 29, 2025 · ND Owner

Did y'all switch from FedEx to USPS (U.S. Customers)

Original post in this thread

CaptainExcellent5299 · 3 points

Previous orders were sent FedEx. This last one that's coming says USPS. Just wondering why?

What they were answering

meatspin6969 · 2 points

Hi MYASD, love all you do! I noticed that my last few packages shipped through FedEx have been weekday delivery while every prior package I've gotten had weekend delivery. I contacted support after I noticed the first weekday package who confirmed with the Fulfillment team that it was likely an oversight, but my three packages since have not had weekend delivery selected. Is this a permanent change?

Also, I remember reading a comment from you a while back about swapping the quercetin in the OptiNAD+ to the phytosome. Did that happen quietly? It wouldn't be the first time you swapped out ingredients for a superior form without letting people know. If not though, can that happen?

u/MisterYouAreSoDumb · ND Owner

I just asked my team, and they said they only check Saturday delivery if an order is placed on Thursday. If an order is placed on Friday, it won't get there on Saturday, since our One Rate is a 2 day service. What days were you ordering on?

We have not swapped out anything on OptiNAD+ yet. We were waiting to see how the whole NMN shit shaked out, but it appears they are just going to drag their feet and ghost everyone. Now with Trump, I bet they get gutted again, so we won't have closure there for a while. I can speak to the team about updating the formula now.

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