Comment · Wed, December 18, 2024 · ND Owner
Never received a response
Original post in this thread
skyhighblue340 · 4 points
I made an order on Sunday (#1914551) but quickly went to cancel it by sending a message on the main site. I had the address accidentally set to a different destination from a previous order. Never got a response and it shipped out the next morning. I am wondering if it’s something to do with the new website update that maybe my message was lost in the system.
What they were answering
skyhighblue340 · 1 points
I think I put the order number in the message but not my email.
u/MisterYouAreSoDumb · ND Owner
It requires you to put your email. Here is what it looks like. You enter that information in, and click "Send Your Message" and it opens and ticket. Since you said you did it on Sunday, it should have also emailed you a message saying it was outside of business hours, and we will get back when support is back in the office. This is what that message looks like. Do you see an email from us in your inbox like that?