Comment · Wed, December 18, 2024 · ND Owner
Never received a response
Original post in this thread
skyhighblue340 · 4 points
I made an order on Sunday (#1914551) but quickly went to cancel it by sending a message on the main site. I had the address accidentally set to a different destination from a previous order. Never got a response and it shipped out the next morning. I am wondering if it’s something to do with the new website update that maybe my message was lost in the system.
What they were answering
skyhighblue340 · 2 points
That’s the thing, I did the message on the website, not through email. I clicked some link on the page of the order to send a message. I checked my email and don’t have a record since it was all through the site.
u/MisterYouAreSoDumb · ND Owner
That's okay as well. That opens a ticket in our system. Did you put your normal email and the order number in the message when you sent it?