Comment · Thu, December 28, 2023 · ND Owner
No option for cash refund through my account
Original post in this thread
-medicalthrowaway- · 1 points
I wanted to return a product, went through my account, selected the product I wanted to return and the only two options were replacement and store credit.
I went through the FAQ on returns, which says cash refunds are possible, hit contact, and requested a cash refund.
Got an email with a request to send a picture showing the wrapping is still intact on the bottle (which is fine).
My issue... for a company that generally has well above average transparency, and prides themselves on it, I think it's pretty lame that on the "your account" "create new return" sequence... there are only options for replacement or store credit.
Seems less than transparent, and like you're trying to steer people in a direction to keep that money on your side of the fence.
There have been other things, like leaving things that are no longer sold up on the site as "not in stock", presumably to maintain traffic of people searching for those items.
But this seems like a blatant money grab technique, to only offer those two options on that sequence.
You're better than that, nootropics depot.
What they were answering
-medicalthrowaway- · -8 points
I expected an onslaught of downvotes, and certainly a kneepad wearing lemming blindy defending you (thanks again u/appropriate_ad5025 for proving me right). But I honestly expected crickets out of ND staff. The last thing I expected was you, u/misteryouaresodumb , writing a wall of text, taking 0 responsibility and placing blame on "the banks and the lawyers" for something that is entirely in your control.
We don't control how Bigcommerce works. The return options in the automated back end are built-in Bigcommerce functions. Cash refunds are always manual processes, per card processor rules. You can't have automated systems refunding charges without a real person's eyes on them. There may be some banks that allow it, but ours is not one of them. I assume Bigcommerce just limits that option because most card processors require cash refunds to be performed manually by a human.
... is a cop out. Get a new bank then. Make the entire process, either way, to be the "email to request for a return" option. You can tell me as many times as you want that "it's the banks" or "it's the lawyers", but if you are trying to convince me that the bank has such a short leash on you that you can't even change the format of your own website, so that it makes you look less like you're trying to get one over on people (whether you actually are or are not) ... then the bank has one, and your custo…
u/MisterYouAreSoDumb · ND Owner
But, the last thing I expected was you, u/misteryouaresodumb , writing a wall of text, taking 0 responsibility and placing blame on "the banks" and "the lawyers" for something that's entirely in your control.
If you think that's a wall of text, well then you don't really know me very well... Also, if me writing a wall of text was the last thing you expected, then I don't know what to tell you. That's kind of what I have done for a decade now.
Get a new bank then. Make the entire process, either way, to be the "email to request for a return" option. You can tell me as many times as you want that "it's the banks" or "it's the lawyers", but if you are trying to convince me that the bank has such a short leash on you that you can't even change the format of your own website, so that it makes you look less like you're trying to get one over on people (whether you actually are or are not) ... then the bank has won, and your customers, and your reputation are the ones losing.
You know how many banks we have gone through? I've sat in more bank lobbies than you can possibly imagine. We have to get every product of our pre-approved by our bank before we can sell them, and they get to dictate exactly how we sell them and in what quantities. Yes, they have a short leash on us. If you have not read any of my massive posts over the years about our banking problems, perhaps you should. Hell, Capital One just dropped us a couple weeks ago without warning. You don't know the complexities of what goes on in the background of companies.
Because maybe they'll stick around and check out the rest of your inventory. Until you provide an alternative reason, that's the most logical.
Anyone that works in Ecommerce will tell you that's flat out wrong. People go to websites for what they are searching for. If the website doesn't have that thing, they leave immediately. That's how it works. Nobody searches for piracetam, goes to a site thinking they have it, sees it is out of stock, then thinks: "Hmm, I know they don't have the thing I wanted. Maybe I will go buy not that thing instead." No, they close the window and go to another store that does have that thing. Moreover, leaving them up actually hurts us even more, because people looking to buy that out of stock product with a bunch of other things WAIT to place their order, hoping it comes back into stock and they can just make one order for it all. Then it never comes back into stock, and they forget to buy all the other stuff, too. We have the data on this. We lost shitloads of sales of other supplements because people were waiting for racetams to come back into stock, and they never did. We saw tangible drops in sales for other products that were combined with those things in the past. So leaving them up actually hurt us in multiple ways. I wanted to discontinue them day one, and write a big post here explaining the situation. I was told not to.
Proclaiming that something makes no sense, with an overabundance of exclamation, while sidestepping the most logical reason and not offering any other conclusion seems like some manipulative bullshit.
Just because you don't personally understand something, doesn't mean it doesn't make sense. It just means YOU don't understand it. That's to be expected. Not everyone is involved in every industry, or has all the information on a situation. If I went onto an oil rig and started proclaiming they were doing everything wrong, I would come across as an ass, right? I don't know the first thing about running an oil rig, so I have no context to assess whether things make sense. The people running the oil rig probably know better than me.
I'll give you the benefit of the doubt that you actually couldn't come to that conclusion yourself.
I'll give you the benefit of the doubt that you are just having a bad week.
Way to not be condescending.
I'll tell you what. Since you are not very good at reading between the lines, I will just spell it out for you. My concern right now is staying out of federal prison, and keeping the company from going bankrupt. If my lawyers or other entities tell me not to do something, I will not be doing that thing... even if that thing makes people angry and upset. My luxury of caring about insignificant shit was taken from me long ago. You clearly have zero idea of what has been going on with us for the past two years. I wish I had been able to just openly explain everything to everyone, but that luxury was taken from me as well. So here we are. I give hints to people that are able to read between the lines, and connect the dots on the shit that is going on. If you can't read between the lines, well then you can just continue being upset.