Comment · Sat, December 23, 2023 · ND Owner
No option for cash refund through my account
Original post in this thread
-medicalthrowaway- · 1 points
I wanted to return a product, went through my account, selected the product I wanted to return and the only two options were replacement and store credit.
I went through the FAQ on returns, which says cash refunds are possible, hit contact, and requested a cash refund.
Got an email with a request to send a picture showing the wrapping is still intact on the bottle (which is fine).
My issue... for a company that generally has well above average transparency, and prides themselves on it, I think it's pretty lame that on the "your account" "create new return" sequence... there are only options for replacement or store credit.
Seems less than transparent, and like you're trying to steer people in a direction to keep that money on your side of the fence.
There have been other things, like leaving things that are no longer sold up on the site as "not in stock", presumably to maintain traffic of people searching for those items.
But this seems like a blatant money grab technique, to only offer those two options on that sequence.
You're better than that, nootropics depot.
What they were answering
Direct reply to the original post — see the thread post above.
u/MisterYouAreSoDumb · ND Owner
We don't control how Bigcommerce works. The return options in the automated back end are built-in Bigcommerce functions. Cash refunds are always manual processes, per card processor rules. You can't have automated systems refunding charges without a real person's eyes on them. There may be some banks that allow it, but ours is not one of them. I assume Bigcommerce just limits that option because most card processors require cash refunds to be performed manually by a human.
There have been other things, like leaving things that are no longer sold up on the site as "not in stock", presumably to maintain traffic of people searching for those items.
This is actually the opposite of true. It fucks our rankings to have pages that people go to, but immediately leave. This increases our bounce rate, which LOWERS our rankings. Just think about it... How would having people come to a page for a product that is out of stock make us more money?!? It makes no sense! We don't make money by having people come to the site and immediately leave! We make money when people buy products, and they can only buy products when they are in stock. I would much prefer to just remove things from the site. I would also much prefer to just tell everyone what is going on legally. However, sometimes what is going on legally behind the scenes is much more complicated than people here realize. Sometimes I am instructed not to do things by various entities, or by my lawyers. In those instances, I must comply for various reasons. I also cannot tell everyone those reasons. I wish I could! I wish I could talk openly about lot of things going on. It would be a lot easier than people whipping themselves up into tizzy based on assumptions. However, sometimes some shit is going down, and I just cannot talk about it. It's been over two years I have had to stay quiet now. Trust me, nobody is more frustrated by that than I am! Frustrated doesn't even scratch the surface of what I feel on the situation. However, what I can publicly talk about is not really under my control at the moment. Perhaps someday soon it will be. Till then, please chill.