Comment · Tue, May 23, 2023 · ND Owner
Coupon discount not included on the form on the outside of the package
Original post in this thread
TheGermanGuy21 · 17 points
So for those not aware, ND now had to shift to listing the full product prices on the outside of the packages (at least for orders to the EU), which I understand.
I just noticed though, that the coupon discount was not included on that form on my recent order. With full prices listed, the costs at customs get significantly higher and not including the discount makes the customer pay more than he should have to, because it basically lists a higher purchasing price than what was actually payed.
Could any ND staff please comment on this? I really don't mean to complain about the now higher customs costs at every chance, but seeing I payed even more than what was actually necessary does bug me.
What they were answering
dingus55cal · 1 points
T\_\_T please DDP soon
Yeah just get on with the god damned DDP already, had zero problem whatsoever using Iherb's solution through customs, at a fixed rate of shipping and However it even Works with VAT, Perhaps they should Consult Iherb?
u/MisterYouAreSoDumb · ND Owner
iHerb does almost a billion dollars in sales a year, has over 1,000 employees, and has 8 fulfillment centers spread around the US and Asia. To say they are in a different league than us sales-wise is an understatement. They literally place their fulfillment centers next to transport hubs to speed things up, and then use their volume to get shipping deals we could never get. They even have automated picking systems. Watch the below video to get an idea.
https://www.youtube.com/watch?v=u7aUEfdh2WQ
That was NINE YEARS AGO, too. They have expanded even more since. Maybe one day we can get there, but we are nowhere near that yet. This EU DDP shit is complex legally. We are working through it, but it is not just an easy flip the switch sort of thing.